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This help desk is a free resource intended for discussion purposes only. Neither BOMA, its chapters, affiliates, or Extreme Measures Inc.® are responsible for the information, comments or opinions expressed herein. For complete information, refer to the official publications of the standards themselves.

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My Unhappy Client

Bill Tracy
Building Area Measurement LLC
July 8, 2010

My client is not happy with the way the BOMA-96 Standrd works. She wants me to "make the square footage bigger". I still have to certify the result as BOMA compliant.
If the difference is 6 RSF on a 28,000 RSF floor, is that a problem?
If the difference is 60 RSF on a 28,000 RSF Floor, is that a problem?If the difference is 600 RSF on a 28,000 RSF Floor, is that a problem?

Adam Fingret
Extreme Measures Inc.
July 8, 2010

Hi Bill,

This is really a best-practices question.

In my opinion, you should take a professional stance and not waiver from your proper implementation of the Standard. If your client can demonstrate reasonable concern surrounding your physical measurement of the building or your application of the Standard to it, this may warrant a second look. However, when all is said and done, you should be comfortable that you have taken a defensible position that adheres to the rules and spirit of the Standard.

If you do choose to act outside of the Standard, I strongly suggest that you disclose your approach to the client and on all relevant deliverables.

Ultimately, it's your reputation on the line.

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